Frequently asked
Authorization, timing and what we can handle
Answers on legal authorization, building management approval, doorstep timing and which credentials fall within our scope.
What documentation do you require before any service?
We require documentation proving you are authorized to use the card, fob or tag, such as a tenancy contract, ownership record or building management confirmation. No service is rendered until authorization is verified.
Is card duplication legal in Dubai?
Duplication is limited to authorized access requirements and is carried out in line with UAE laws and the policies of your building management. We do not duplicate credentials for which authorization cannot be shown.
How long does a doorstep assessment take?
Timing depends on the technology involved and on how quickly authorization is confirmed. Share your card or tag type and location on WhatsApp and we will outline the expected timeline before arranging a visit.
Which technical parameters can you handle?
We identify the RFID technology of your credential and assess its compatibility. Where a credential can be duplicated within its parameters, we say so; where it cannot, we explain why rather than guessing.
What happens during a doorstep service?
After authorization and assessment, our technician visits the agreed location to carry out the service. You receive a clear explanation of what was done and what to expect from the credential going forward.
Have a credential question we have not covered?
Send us a WhatsApp message with your card, fob or tag type and where it is used. Visit our Contact Us page for the full details, and we will reply with the next steps.